Terms & Conditions

1. Scope of Application

These General Terms and Conditions ("Terms") apply to all services provided by Madrocam Media LLC, d/b/a Digimedion ("we", "us", "our") to the client ("client"). Our services include website design and development, web applications, client portals, booking systems, automations, AI-supported workflow setups, photo and video production and related digital services. By signing a project proposal — including through Adobe Sign or comparable electronic signature platforms — the client agrees to these Terms.

2. Services and Project Scope

The specific deliverables, milestones and timeline of each engagement are defined in the individual project proposal or statement of work. The proposal takes precedence over any general service description on this website. Additional services not included in the original scope are quoted separately. Where AI-assisted concept development or agentic code workflows are used to accelerate execution, the resulting deliverables are reviewed, validated and integrated by our team and are owned by Digimedion (or the client, depending on Section 9) — not by the AI system.

3. Client Obligations

The client agrees to provide all necessary content, materials, access credentials, approvals and feedback in a timely manner and through the agreed channels (typically email or the Digimedion client portal). Delays caused by missing materials, missing feedback or delayed approvals do not constitute a breach of our obligations and may shift agreed timelines.

4. Revisions and Change Requests

Each project includes a defined number of revision rounds as specified in the proposal. Additional revisions or scope changes after approval are billed at our then-current rate. Major scope changes may require a revised proposal. Change requests should be submitted through the client portal or in writing via email.

5. Acceptance and Launch

Upon completion of a milestone or the final deliverable, the client is given a reasonable period — usually defined in the proposal — to review and request changes within the agreed scope. If no objections are raised within that period, the deliverable is deemed accepted. Launch and deployment to production require the client's written approval.

6. Project Delays

If the client fails to provide content, materials, approvals or access required to continue work, we reserve the right to pause the project. Paused projects may be subject to rescheduling fees if resumed after an extended period. We are not liable for delays resulting from third-party services, hosting providers, domain registrars or other external dependencies.

7. Third-Party Services and Costs

Our projects may integrate with third-party services including hosting providers, CDNs, email services, booking platforms, payment processors, analytics tools, AI APIs and other API providers. We are not responsible for outages, pricing changes or discontinuation of third-party services. Costs for third-party services (hosting, domains, licenses, API usage) are the client's responsibility unless otherwise agreed in writing.

8. Hosting, Maintenance and Support

Where we provide hosting, maintenance or support as part of the engagement, scope, response times and any service-level commitments are specified in the proposal. We aim for reasonable uptime and security but do not guarantee 100% availability. The client is responsible for maintaining their own backups of critical content and data unless an explicit backup service is included in the proposal. If the client chooses to migrate hosting away from our infrastructure, we provide reasonable assistance.

9. Payment Terms

Payment terms are defined in the proposal. Unless otherwise agreed, an upfront deposit is required before work begins and may be followed by milestone or intermediate payments. Final payment is due upon project completion and before final handover or deployment. Late payments may incur interest at the statutory rate. We reserve the right to suspend services for overdue accounts.

10. Intellectual Property and Usage Rights

Upon full payment, the client receives a non-exclusive, perpetual, worldwide license to use the project deliverables (website, design, code, content) for their business purposes. We retain ownership of underlying code frameworks, internal libraries, reusable components, tooling and infrastructure developed independently or across multiple client projects. Custom code, content and visual design developed specifically for the client's project may transfer to the client upon full payment in line with the proposal. We reserve the right to showcase completed projects in our portfolio and case studies unless explicitly restricted by the client.

11. Photo and Video Content

Where photo and video production is included — including through our partner network — the client receives usage rights to the final edited deliverables for their own business purposes (website, social media, marketing). Raw, unedited files remain the property of Digimedion and its partners unless otherwise agreed. Digimedion and partners retain the right to use produced content for portfolio and marketing purposes unless explicitly restricted in writing.

12. Data Protection and Processing

Where we process personal data on behalf of the client (for example, contact form submissions, booking enquiries, client portal data), a separate Data Processing Agreement (DPA) is concluded if required by applicable data protection law (in particular GDPR). The client is responsible for the lawfulness of the data they provide and for fulfilling their own information obligations to data subjects.

13. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement (business strategy, internal materials, credentials, financials). This obligation survives the termination of the engagement.

14. Limitation of Liability

Our liability is limited to the total project fee paid by the client. We are not liable for indirect, incidental or consequential damages including lost profits, data loss or business interruption. We are not liable for damages resulting from the client's misuse of delivered services or unauthorized modifications to deployed code. Liability for damages caused by intent or gross negligence, as well as mandatory statutory liability, remains unaffected.

15. Termination

Either party may terminate the engagement with written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable. Deliverables completed and paid for remain with the client; ongoing access to internal tooling, hosting or the client portal may end with the engagement.

16. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States of America. Any disputes arising from these Terms are resolved in the competent courts of Sheridan County, Wyoming, unless otherwise required by mandatory consumer protection laws of the client's place of residence.

17. Changes to These Terms

We reserve the right to update these Terms. Existing project agreements remain subject to the Terms in effect at the time of agreement.

Last updated: May 2026